Appointment & Cancellation
In the event that you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled with less than a 24-hour notice are subject to a cancellation fee of $25.00 and any No Show/No Call will be charged 50% of the service that was booked. We understand emergencies happen and we will listen to all reasoning, please do not feel like you have to come in if your feeling sick. Due to the new policy we will no longer allow new clients to book online, we are asking for all new clients to call the salon to book an appointment. We thank you in advanced for respecting our policy!
Out of respect for all of our clients, guests arriving after the start time of their appointment may be asked to reschedule. When possible we will do our best to alter your services so that we can offer you an appointment upon your arrival.
We have made new regulations to be able to keep our clients and staff as safe as possible throughout the day.
We ask if you could please remain in your vehicle & call 859-525-1236 to let us get you checked in. Our waiting rooms is no longer open. We will be taking temperatures at the door & have a new policy form for you to fill out before meeting with your stylist. If you have other people with you please allow them to wait in the car, only one client in the salon per stylist. We ask if you could please wear a mask at all times while in the salon and please wash your hands once entering the salon.
Client satisfaction is important to us! If you have questions or concerns about a service you are getting or have received please do not hesitate to reach out to us at [email protected], or 859-525-1236. Monetary refunds will not be made for hair services rendered, however we will happily make adjustments to the original service upon approval of your stylist.